Virtual Assistant UK Shows How The EU Protects Consumers - Part One-
Promoting customers’ rights, prosperity and wellbeing are core values of the EU, and this is often mirrored in its laws. Membership of the European Union ensures additional protection for consumers.
Here Catalyst Entrepreneur describes 10 basic principles of how European Union regulation protects each consumer, irrespective of where they live in the European Union.
Catalyst Entrepreneur virtual assistant UK explains the minimum level of protection all European Union states should, consistent with European Union regulation, offer consumers. The small print of exactly what their rights are – and how they will apply them – can vary from country to country depending on how they need implemented the EU rules in their national law.
Note for the readers: National consumer protection laws might – in some cases – provide you the next level of protection.
1. Obtain what you want, where you want.
Fancy a shopping trip to a town in another European Union country? European Union law entitles you to “shop till you drop” while not having to fret regarding paying customs duty or extra VAT when you return home. This is applicable whether you physically head to the opposite state to shop or whether or not you order product over the Web, by post or telephone.
Normally, the authorities in your country cannot stop you importing a product that you have got lawfully purchased in another European Union state. However, some exceptions apply to products like fireplace-arms or morally offensive items.
2. If you don’t like it, return it.
What if you buy a new tv set and it immediately breaks down? Beneath EU law, if a product you buy will not conform to the agreement you made with the vendor at the time of purchase, you can take it back and have it repaired or replaced. Alternatively, you’ll raise for a price reduction, or an entire refund of your money. This applies for up to 2 years once you’re taking delivery of the product. And for the first six months after delivery, the burden of proof is on the vendor – not the patron – to prove that the merchandise sold conformed with the contract of sale.
This principle that the merchandise must “conform with the contract of sale” additionally protects you if what you get isn’t what you agreed to buy. For example, if what you agreed to buy was antique furniture and what you’re sent is replica, you can send it back.
To be followed…
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